Refund & Returns – KeyArts.shop

At KeyArts.shop, we want you to shop with confidence. Our goal is your satisfaction, and we make returns and refunds simple and hassle-free for our customers.

Return & Refund Policy

  • You have 30 days from the date of purchase to request a refund or exchange.

  • To be eligible, items must be unused, in original packaging, and in the same condition as received.

Non-returnable items:

  • Perishable goods (food, flowers, newspapers, magazines)

  • Intimate or sanitary products

  • Hazardous materials, flammable liquids or gases

  • Gift cards, downloadable software, certain health/personal care items

Partial refunds may apply if:

  • The item shows obvious signs of use

  • Any parts are missing or damaged (not due to our error)

  • The return is made after 30 days

How Refunds Work

  1. Once we receive your returned item, we will inspect it and notify you via email of approval or rejection.

  2. Approved refunds are processed to your original payment method within a few days.

  3. If you haven’t received your refund yet, check your bank or credit card, then contact us at customers@keyarts.shop.

Exchanges

  • We only replace items if they are defective or damaged.

  • To exchange, email us at customers@keyarts.shop and ship your item to:
    KeyArts.shop, [insert your physical address here]

Gifts

  • If the item was a gift, you will receive a gift credit for the returned item’s value.

  • If it was not marked as a gift, the refund will go to the original purchaser.

Shipping Returns

  • Customers are responsible for return shipping costs. These costs are non-refundable.

  • For expensive items, we recommend using trackable shipping or insurance.

Why Shop With Confidence?

At KeyArts.shop, we take pride in our handcrafted wooden furniture and accessories. Every item is carefully made, inspected, and delivered with care. Our refund and return policy ensures you can buy with peace of mind and enjoy our products risk-free.

Need Help?

Contact us anytime at customers@keyarts.shop for questions about returns, refunds, or exchanges. We’re here to make your shopping experience as smooth as possible.