SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Free shipping included. All products are included in the price. SHOPPING INFORMATION

How long will delivery take?

Delivery usually takes 5–10 business days

What exactly happens after ordering?

Once you place your order, we process it immediately. Your items are shipped directly from our warehouse to your address. You will receive a confirmation email with tracking information so you can follow your package until it arrives. Shipping is free and included in the price." ✅

 

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Your payment will be taken from your bank account immediately after you complete the order.
In some cases, it may take 1–3 business days to appear on your bank statement, depending on your bank’s processing time.

What is wishlist?

A wishlist is a feature that lets you save products you like for future reference or purchase.

It’s useful because you can:

  • Keep track of items you’re interested in

  • Share your wishlist with friends or family

  • Easily find and buy products later without searching again

It does not reserve or purchase the items—it’s just a personal list.

 
 
What should I do if I receive a damaged or wrong product?

If you receive a damaged or wrong product, please contact our customer support immediately with your order number and a photo of the item.

We will arrange a replacement or refund as quickly as possible according to our return policy.

 
 
Can I change or cancel my order?

Yes, you can change or cancel your order only if it hasn’t been shipped yet.

Please contact our customer support as soon as possible with your order number. Once the order is shipped, we won’t be able to cancel or modify it, but you can return it after delivery following our return policy.

 
 
What is ``package tracking`` in my orders?

Package tracking lets you see the real-time status and location of your order while it’s being shipped.

By using the tracking number provided in your order details, you can:

  • Know when your package is dispatched

  • See its current location

  • Estimate the delivery date

  • Get updates if there are any delays

It’s a convenient way to follow your order from our warehouse to your doorstep.